Refund policy
We want every piece you cop from Sumie Streetwear to hit different. Gear should feel as good as it looks. Repping your favorite arc shouldn't come with headaches. If something's off with your order, our return and refund process has your back: no drama, just a fair, straightforward fix.
1. What Products Can Be Returned
We accept returns for new, unopened products.
2. Return Time Frame
Returns are accepted within 7 days of delivery.
3. Item Condition Requirements
Returned items must be unused, unworn, in their original packaging, and include all original tags and accessories.
4. Return Exemptions
The following items and situations are not eligible for returns, refunds, or exchanges:
- Discounted Products: Products purchased at a discounted price are final sale and are not eligible for returns, refunds, or exchanges.
- Sizing: We do not accept returns or exchanges due to sizing or fit. Detailed sizing charts and sizing recommendations are provided on our product pages to help you select the appropriate size before purchasing.
- Customer-Selected Options: Returns or exchanges are not accepted when the incorrect size or other product option was selected by the customer at checkout.
These exemptions do not apply if you receive an incorrect, defective, or damaged item due to a fulfillment or shipping issue. If we send you the wrong product or size, or your item arrives damaged or defective, we will correct the issue at no cost to you.
5. How to Start a Return
To initiate an eligible return, contact us at info@sumiestreetwear.com with your order number and reason for the return. Once approved, we'll provide return instructions. Please include your receipt or order confirmation and package the items securely.
6. Return Shipping Costs
Customers are responsible for return shipping costs.
If your order arrives damaged, defective, or incorrect due to a fulfillment or shipping issue, we will cover the applicable return and replacement shipping costs.
7. Refunds
Refunds are processed within 15 business days of us receiving and inspecting your return and are issued to your original payment method.
8. Exchanges
We do not accept exchanges due to sizing. If we send you the wrong item or size due to a fulfillment error, we will correct the issue at no cost to you.
9. Contact Information
If you have any questions about our return policy, please reach out to us at info@sumiestreetwear.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday, 9 AM–5 PM.