Refund policy

We want every piece you cop from Sumie Streetwear to hit different. Gear should feel as good as it looks — and repping your favorite arc shouldn't come with headaches. If something's off with your order, our return and refund process has your back: no drama, just a fair, straightforward fix.

1. What Products Can Be Returned

We accept returns only for new, unopened products. Final sale items cannot be returned.

2. Return Time frame

Returns are accepted within 7 days of delivery.

3. Item Condition Requirements

We accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at sumiestreetwear@gmail.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

We provide a free, prepaid return label for all approved returns — simply download and print it once your return is approved. No restocking fees apply.

6. Refunds

Refunds are processed within 15 business days of us receiving your return and issued to your original payment method.

7. Exchanges

We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.

8. Contact Information

If you have any questions about your returns, just reach out to us at sumiestreetwear@gmail.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.